Privacy policy for buildigo.ch website

I. Owner / contact details

II. Reasons for processing personal data

• Non-registered users

  Our website can be visited without actively having to provide personal details. We only temporarily store access data in our server log files that do not allow us to draw any direct inferences to individual persons. These include the version of the browser used, the operating system of the access device, the website from which access originates (referrer URL), the IP address of the end device, the names of the sites and data retrieved including the date and time of each retrieval, the country from which access takes place and the language settings, volume of data transmitted and your internet access provider. We make use of these data on the basis of our legitimate interest to safeguard the glitch-free availability of our website and for website improvements (optimisation of content and offers). We also make use of cookies (see section V below) and tracking tools / third-party services (see section VI below).

• Registered users

  Our primary purpose in processing your personal data is to provide you with our services. In particular, we aim to enable you to contract with a tradesperson, advertise for tradespeople and facilitate communication between advertisers and/or interested parties.

  More specifically, we use your personal data:

  • for communicating with you and with third parties;
  • for providing, managing, backing up and personalising websites, apps, online offerings and other infrastructure;
  • for concluding and performing agreements with you;
  • for concluding and performing agreements with our suppliers, customers and business partners with which you are in contact, and for customer relationship management;
  • for enabling our users to communicate and exchange documents with other users and with third parties;
  • to become better acquainted with our end users and their behaviour and affinities, and to assess and improve uptake of our services and our communications in connection with services;
  • on behalf of our users to assess your economic viability;
  • for advertising and marketing for the Mobilière Group’s own offerings, e.g. to implement training, competitions and similar, and to send out targeted information and marketing messages. Marketing measures focus on Buildigo’s legitimate interests or where necessary with your consent. You can object to this data processing at any time;
  • for preparing and implementing company acquisitions and sales, and similar transactions;
  • for administering and managing our IT and other resources;
  • for accounting, archiving, training and other administrative purposes;
  • for reviewing and improving our internal processes;
  • for ensuring the safety of our employees and the security of our buildings and facilities;
  • for verifying and complying with legal obligations, including orders of a court or authority; for compliance and for the detection, investigation and prevention of abuses;
  • for asserting our claims and claims of affiliated companies and for defending claims against us, our employees, companies affiliated with us and against our contractual and business partners, before courts and authorities at home and abroad.
  The personal data processed from Buildigo primarily originates from you personally (e.g. when you enter into an agreement). Personal data may, however, be matched for marketing purposes with personal and non-personal information from publicly available sources (e.g. the internet). In addition, personal data may be collected and cross-checked by the Mobilière Group against existing data in accordance with the existing legal provisions. Data concerning the use of webpages is also covered.

• Initiation of contact by the visitor / newsletter

  We also process personal data if you contact us as a website visitor, e.g. via a contact form, and in doing so voluntarily disclose to us details such as your name and email address. Which personal data is collected depends on the specific details requested.

  Buildigo uses the email/newsletter communication channel to send out offers customised for you or relevant information. For all types of emails/newsletters, the personal data you provide (e.g. name, first name, email address) will be used to address you.

  When using email, push notifications and other electronic channels, we may also process data about your response to communications (e.g. whether a newsletter/marketing email was received and opened) in order to identify communications that are of interest to you and to optimise our campaigns for you. In addition, use of our website may be analysed if visited via a link in the email. We use this information to measure a campaign’s effectiveness. These evaluations are carried out on an aggregate basis without any customisation.

  Newsletters may be sent to you with your consent and under specific conditions based on legitimate interest. Every newsletter contains the option of unsubscribing from future newsletters. To do so, please use the link contained in the respective newsletter.

III. Forwarding of data to third parties

Personal data will only be forwarded to third parties for their own use after appropriate notification and based on your consent, to the extent required by law.

• Transfer of data from the customer to the potential contractor

  In order to process orders, Buildigo is entitled to share the personal details entered by the customer and the relevant order description with potential contractors active on the platform in this function in order to enable them to prepare an offer. Contractors are individually responsible for how they process the data.

• Data processing by the Mobilière Group

  Buildigo is a subsidiary company of Swiss Mobiliar Holding Ltd with its registered office in Bern and thus belongs to the Mobilière Group including its general agencies (hereinafter referred to as “la Mobilière”). La Mobilière is also subject to Swiss data protection law and – if and insofar as applicable – the European General Data Protection Regulation (EU-GDPR).

  Insofar as a contractor was referred by la Mobilière to Buildigo, Buildigo may forward to la Mobilière details of the orders that the contractor has accepted via the platform. The data is used to calculate the referral fee and for analysis purposes.

• Order data processing

  Data can be forwarded to third parties if we draw on third parties (order data processors) in order to fulfil our contractual obligations (hosts, development partners, etc.). The latter are only permitted to process the data in accordance with our specifications and only within the scope of this privacy policy. In particular, they may not use data for their own purposes.

• Analytics tools

  Data may be forwarded for the deployment of analytics tools (see section VI).

IV. Forwarding of data abroad

Data may be forwarded abroad within the scope of this privacy policy. Should the level of data protection abroad not be aligned with that required in Switzerland and / or the EU, we contractually undertake to ensure adequate protection is provided.

V. Cookies

We make use of cookies for our website. Cookies are small text files that are stored permanently or temporarily on the computers of our users when they visit our website. Cookies do not contain any viruses, Trojans or other malware and do not cause any damage to your end device, and we are unable to use them to identify you directly. The purpose of cookies is particularly to facilitate a statistical evaluation of the use of our website for improvement purposes.

Most browsers accept cookies automatically. Website users can at any time partially or fully deactivate the use of cookies on our website in their browser’s cookies or privacy settings. However, website visitors with deactivated cookies may no longer be able to make use of all our website’s functionality. Further information about cookies may be found on the following website: https://www.allaboutcookies.org/

Cookies are used on the basis of our legitimate interest in accordance with Art. 13 FADP and Art. 6, para. 1, point f GDPR.

Concerning third-party cookies, please see sections VI and VII below.

VI. Tracking tools and services of other third-party providers

• Google

  On our website we make use of the DoubleClick, Google Analytics, Google AdWords, Google Fonts, Google Maps, Google Remarketing and YouTube services provided by US company Google Inc. and its subsidiaries (hereinafter referred to as “Google”). The aforementioned Google services are used for statistically evaluating the use of our website so we are able to improve our website on a continuous basis. The aforementioned Google services partially make it possible to show our website visitors customised advertising.

  Google Fonts serves to integrate fonts on our website. Google Maps serves to integrate maps on our website. YouTube serves to integrate videos on our website.

  The Google services listed make use of cookies, among other techniques, that allow them to track the individual use of our website. All data in connection with the Google services is sent for evaluation to Google in the United States of America (USA). Google may transfer such data to third parties if this is prescribed by law or third parties process this data on behalf of Google.

  You may at any time partially or fully deactivate the use of cookies for the Google services listed on our website in the cookie or privacy settings of your browser (see section V above). Alternatively, you may prevent the evaluation of your use of our website by Google Analytics by downloading and installing the corresponding Google browser extension at https://tools.google.com/dlpage/gaoptout In this case a so-called opt-out cookie will be set that must be reset in the event of a deletion of the cookies in your browser. Information about data protection in connection with Google services can be found in Google’s privacy policy at https://www.google.ch/intl/en/policies/privacy/ .

  The Google services are used on the basis of our legitimate interest in an analysis of website usage within the meaning of Art. 13 FADP and Art. 6, para. 1, point f GDPR.

• Amazon

  To ensure the best possible delivery of our website’s content, we make use of Amazon CloudFront, the content delivery network (CDN) of US company Amazon Web Services Inc. and its subsidiaries (hereinafter referred to as “AWS”). Information about data protection in connection with AWS can be found in the privacy policy of AWS at https://aws.amazon.com/en/privacy/.

• Sentry

  In order to detect technical errors, we make use of Sentry on our website, a service operated by US company Functional Software Inc. Sentry collects errors occurring in the browsers used by our customers while browsing Buildigo.ch. The errors and their associated information (name of error, description of error) and a context (browser name, version, operating system name, version, etc.) are sent to us. This enables us to detect errors and optimise our product technically. Information about data protection at Sentry can be found at https://sentry.io/privacy/

• Microsoft Clarity

  Microsoft Clarity is an analytics service provided by Microsoft Corporation, which helps us to track customer behaviour on the website, recognise user browsing issues and thus optimise our website. For this purpose, Microsoft stores a cookie on your browser. Should your browser not permit it, no cookie is left behind. You can find information about how Microsoft Clarity protects data at https://privacy.microsoft.com/en-us/privacystatement

• Hotjar

  Hotjar, an analytics service of Hotjar Ltd, domiciled in Malta, supports us in facilitating a better user experience and a better service for our customers, helps us to diagnose technical problems and analyses user trends. Above all the functioning of the Hotjar-enabled website is improved through the services of Hotjar by making it more user-friendly, more sustainable and easier to navigate around for end users.

  Depending on the browser you use, you may be able to prevent Hotjar from collecting your data via a Hotjar-active website. You can do this by going to the Do-Not-Track page and clicking on “Block” or activating “Do Not Track (DNT)” directly in your browser. Further information about data protection with Hotjar can be found at www.hotjar.com/legal/policies/privacy/#enduserenglish

• Tealium

  Buildigo makes use of the following technologies for analysing and enhancing the website offering: Tealium Universal Data Hub and Tealium Tag Management System (“TMS”), both services provided by Tealium Inc., 11085 Torreyana Road, San Diego, CA 92121, USA (“Tealium”).

VII. Links to our social media accounts

We place links on our website to our social media accounts and hence to external sites. Once you have clicked on the corresponding link, we no longer have any control over how the data transmitted to third parties as a result of your click is processed.

If you activate a link to a social media platform (social plugin), a direct connection is established with the servers of the corresponding social media platform. The links may establish a connection to play videos. If you activate a link (i.e. by clicking on the video), the IP address and other data will be transmitted to the social media platform and the fact that you visited our website may be shared. This information may be assigned to your user account on the platform. Even if you interact with social media platforms via our webpage (and thus use the “Share” or “Tweet this”) functions on Facebook or Twitter respectively, the content of our pages may be linked with your profile on the relevant social media platform. If you are not a member of the social media platform or are not logged in there, there is still a possibility that your IP address may be forwarded and stored there.

Buildigo is not responsible for the processing of data by these providers and has no control over how this data is processed. The social media platform called up is subject to its own data protection arrangements. Please enquire about how the relevant social media platform processes data.

VIII. Technical and organisational measures

We take suitable technical measures (e.g. encryption, access restrictions) to safeguard the personal data available to us against partial or total loss, unauthorised third-party access and manipulation. Our employees and order data processors are obliged to comply with the provisions under data protection law.

IX. Storage period / data deletion

We store the information and data for as long as this is necessary for the purposes stated and / or we ourselves have a legitimate interest within the meaning of Art. 13 FADP and / or Art. 6, para. 1, point f GDPR, or, if data processing is based on your consent, as long as you have not revoked this. Any statutory retention obligations remain explicitly reserved.

X. Your rights

You are entitled under the applicable legislation:

• to request information about whether and, if so, what personal data we process about you;
• to request the correction of data stored with us;
• to request the deletion of your personal data if data processing is no longer necessary, if and insofar as retention of the data is not required for exercising the right to freedom of expression and information, for fulfilling a legal obligation (e.g. statutory retention obligations), for reasons of public interest or for the assertion, exercise or defence of legal claims;
• to request a restriction and / or blocking of data processing unless we are legally obliged to conduct processing;
• to lodge an objection to data processing that we carry out on the basis of our legitimate interest and / or revoke any consent granted at any time. The legitimacy of data processing carried out on the basis of the consent prior to its revocation shall not be affected by this;
• to request the release of the personal data concerning you free of charge in a structured, commonly-used and machine-readable format;
• to submit a complaint to a responsible supervisory authority. In Switzerland you may contact the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch).

Version of privacy policy and changes

This privacy policy is valid as of 24th September 2023. We expressly reserve the right to make changes to this privacy policy. The relevant current version may be retrieved from www.buildigo.ch.